Thanks for joining me for my final post on the 5 Guiding Principles of Enterprise Modernization. So far I've covered the importance of delivering the best user experience, improving data quality and accuracy and getting information into the hands who need it. My focus today will be on how to implement continuous business improvements and why you must build and inspire change within your organization.
P R I N C I P L E #4:
Implement Continuous Business Improvement
IT must be in sync with the goals of your business. When your current application stack grows stagnant, it’s difficult for your company to evolve. When business changes occur without IT’s support, users create workarounds, data stops flowing and the core system lags behind. By the time IT catches up, user workarounds have turned into bad habits that are hard to break and the business goals may have changed yet again.
Businesses that are unable to react to changes will lose customers to more efficient and customer-friendly competitors. Organizations must develop and deploy software faster than before as they move toward a continuous delivery strategy where application updates are released quickly.
For example, Amazon wasn’t profitable for many years, but continued to improve its systems and internal processes while expanding its product offerings. In its continuous delivery approach, Amazon deploys new software into production every 11.6 seconds. Now the company has become the gold standard for customer service. Continue reading “5 Guiding Principles of Enterprise Modernization (part 3)” »
Continuing on from my post last week about the 5 Guiding Principles of Enterprise Modernization, the ultimate goal of modernization is to use technology to best support your customers and trading partners. This means providing users with the best experience, enabling personnel to quickly access accurate and up-to-date data, getting the right information into the right hands and continuing to improve business processes.
Today I'm covering Principles 2 and 3 - why data quality is so important and how to get data out of the IBM i and into the hands that need it.
P R I N C I P L E #2:
Improve Data Quality and Accuracy
Data quality issues eat away at every company’s bottom line—returned goods, missed deliveries, late payments, charge-backs and more. The best way to improve data quality is by capturing data at the source, automating data exchange between customers and partners, providing seamless methods to aggregate details from multiple systems and enforcing proper checks and balances. Capturing data at the source means salespeople, field technicians and other remote users perform tasks and enter results on-site, in real-time. Continue reading “5 Guiding Principles of Enterprise Modernization (part 2)” »
Businesses are being bombarded with the message to modernize. In the IBM i world, most tend to define modernization in terms of low-level development tactics such as converting RPG to free form, updating databases to SQL or refacing 5250 screens for the Web. While these tactics have technical merit, they do little to help IT provide an immediate competitive edge or improve the bottom line. It’s easy to lose sight of the business side of modernization when you’re so busy working on its technical aspects.
The industry has made modernization sound so complicated that no one wants to do it. But modernization isn’t only about technology; it’s about getting back to the basics. Instead of focusing on code and systems, successful modernization strategies cultivate a business-first mentality.
Think of online retail giant Amazon.com. The company’s consumer-first strategy has earned it 209 million users, who generated sales of nearly $90 billion last year. You’ve likely ordered from Amazon repeatedly, but how many times have you called customer service for help? Compare this number to the amount of calls your company receives daily from customers. Amazon’s ease of use has put the company consistently at the top for customer-service surveys. Continue reading “5 Guiding Principles of Enterprise Modernization (part 1)” »
For nearly 20 years LANSA has been operating a comprehensive partner program. Our Solution Partners use LANSA tools as part of their strategic development platform to provide packaged Web, Windows and mobile applications or extend the functionality of existing software solutions. Our Services Partners provide personnel to assist with core application development or custom development to extend existing software solutions. Our Distributors and Resellers, in addition to assisting with services and application solutions, provide LANSA products, technical support and training.
Some exciting news has recently been brought to my attention as European Reseller and LANSA partner, Biz Data, has been granted EU funding for staff training and development on LANSA’s software environment! Continue reading “Biz Data wins European Union tender to train users on LANSA software” »
LANSA was once again proud to be supporting GS1 UK at their annual Healthcare Conference in Holywell Park, Loughborough University on the 9th and 10th of June. As with last year’s event, LANSA was a Silver sponsor. We made the most of the two-day conference in terms of networking and promoting our newest PIM offering - SyncManager – a SaaS solution designed to validate product data against UDI rules, eProcurement requirements and GS1 Standards (but more on that later).
The attendance was in excess of 250, with an audience made up of healthcare professionals representing medical device manufacturers, pharmaceutical companies and NHS Trusts1 from across the UK. All of whom had one thing in common - to learn more about the new approaches and initiatives to deliver efficiency savings and improved patient safety through the implementation of the eProcurement strategy.