Protect Your Customers’ PII (Personally Identifiable Information)
Personally Identifiable Information (PII) is the sensitive information that can be used to uniquely identify the flesh and blood people that are our staff, partners, vendors — and especially our customers.
Some examples include: name, birth date, address, government issued ID numbers, email, credit card, bank account, user ID and password. As technology evolves, biometric data and even DNA sequences will make the list as well!
Occurrences of leaked PII make headlines quickly and can be very damaging to organizations.
To get a sense of this, just google sony playstation security breach and you’ll be met with a flurry of customer dissatisfaction, lawsuits and real losses in revenue and market share. Fortunately for Sony, the majority of their online gamers are loyal (read addicted) and have flocked back after the network came back up a month later.
Will your customers be as forgiving should their PII be leaked? Let’s not find out …
It may be tempting to dive in and just start scrambling sensitive data, but as with any project, we need to do some planning first. Continue reading “Protect Your Customers’ PII (Personally Identifiable Information)” »
