All posts by Don Nelson

Don Nelson
Don brings almost 30 years of LANSA experience to his role as Vice President of Customer Support – including 12 years as a LANSA ISV, were he designed and developed a LANSA-based ERP system. Prior to that he was in charge of product development for the BPCS product at SSA. This experience provides him with a unique perspective on developer and end user needs. Don manages Customer Support, Product Management and IT.

Why Don’t Users Ever Know What They Want?

We’ve all been there. In the heat of an IT project – be it greenfield, modernization or just a little “tweak” – users provide you with their requirements. Everything seems to be so clear and obvious that you write up the specifications for the user, and they say it looks great. The project continues, and … Continue reading “Why Don’t Users Ever Know What They Want?”