Mind the Gap: Addressing Ambiguity in Requirements

The lesson of the Tower of Babel, possibly the first post-project review in historical records, is that communication failure within the team will cause project failure. In today’s projects, often staffed by cross-functional teams spread across the globe, the communication challenge persists. Complexity in problem definition, solution and design tool architecture, organizational structures and market …

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Sweeten your Customer Relationships with SugarCRM on IBM i

While technology improvements have lowered the cost of building and deploying business solutions, until recently, the software and implementation cost of Customer Relationship Management (CRM) systems was unaffordable for most small to medium businesses who rely on their IBM i for their line of business applications. CRM is a strategy for managing a company’s interactions with customers, …

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How Does Your Organization Manage Content?

Information Overload We are facing a crisis in information Management called  “the data deluge” by the Economist in a February 2010 study. A sample metric cited in the report is that WalMart handles 1 million customer transactions per hour and has 2.5 petabytes of archived data  (equivalent to 167 times the number of books in the Library of …

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