On the Road in Europe

I’m just back from a week traveling across Europe with my colleagues, delivering an update to our customers on the latest release of Visual LANSA (version 14 SP2). As a new member of the team, it was a valuable opportunity for me to meet so many customers in London, Paris, Breda and Amsterdam. I’m impressed …

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Frank Sarnelli named IBM Systems Magazine “Fresh Face”

It’s not surprising Frank Sarnelli joins the list of young professionals who have been named by IBM Power Systems Magazine as a “Fresh Face” to the IBM computing community. Frank has a burning desire to push the boundaries of technology to solve enterprise business problems and meet customer needs. Frank joined the LANSA Technical Support …

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GDPR – The journey has only just begun

As a marketing professional, this week has been quite unlike any other. The implementation date for GDPR has really focussed minds and although some say, “it’s not a deadline”, the reality is that it has been treated that way by many. As has been the case for many of you, here at LANSA, there’s been …

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Evaluating Customer Service Before You’re a Customer

Who hasn’t been stuck in auto-phone-system purgatory for hours or been routed to a first-line customer support rep who knew less about the product you were using than you did? In other cases, your only option for customer support might have been to post a message on an online forum or ticket system and then …

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Quick! It’s High Time to Get GDPR Compliant

So, you’ve been swamped with massive application backlogs and haven’t been able to dig into understanding the requirements of GDPR.  After all, the legislation won’t go into effect until mid-2018, and you’ve been running against so many other mission-critical business deadlines that have been much tighter than GDPR. But wait! It’s only five months away …

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