Evaluating Customer Service Before You’re a Customer

Who hasn’t been stuck in auto-phone-system purgatory for hours or been routed to a first-line customer support rep who knew less about the product you were using than you did? In other cases, your only option for customer support might have been to post a message on an online forum or ticket system and then …

Read More >

Sweeten your Customer Relationships with SugarCRM on IBM i

While technology improvements have lowered the cost of building and deploying business solutions, until recently, the software and implementation cost of Customer Relationship Management (CRM) systems was unaffordable for most small to medium businesses who rely on their IBM i for their line of business applications. CRM is a strategy for managing a company’s interactions with customers, …

Read More >